Find the next step.

Contact your BMG order contact promptly. Include your order reference, the affected products and quantities, photographs and a copy of the delivery note. If you notice damage or a discrepancy when the goods arrive, record it on the delivery document and follow the agreed carrier notification procedure too.

Keep the packaging and product labels while the issue is investigated. If something is wrong with the goods supplied, speak to us before installing them or arranging a return.

For an update on stock release, dispatch, collection or arrival, contact the person handling your order. Your order reference, destination and planned date help us identify the arrangement quickly.

Tell us if access, receiving capacity or the site programme has changed. Those details may affect the next movement of the equipment.

Our manufacturer directory connects you with manuals, technical assistance and warranty procedures. Start there for a product fault, a commissioning question or a document needed by your installation team.

If the manufacturer's warranty procedure requires you to contact BMG as your seller, or a manufacturer case for equipment bought through BMG is not progressing, the Product Support page explains when and how to involve us.

Contact your BMG commercial contact with your business name and the relevant order or quotation reference. We can help clarify the agreed arrangement and discuss a change before it affects the purchase.

For a new equipment requirement, send us a sourcing enquiry.

Find practical answers about trade accounts, minimum quantities, payment, VAT, delivery, collection and what to do after receiving an order.

Tell us what has happened and what you need to resolve. Include an order reference if you have one; you do not need to know which department should receive the message.

Email help@bmg.solar →

Keep order documents and personal details in your direct message to us.